A User may need to correct their name or change it. They have the ability to change all of their account information from the ACCOUNT page.
TO UPDATE A USER'S DETAILS
(Name, Address, Company, Bank Details)
- Request the User to log on to their ACCOUNT page
- Go to the ACCOUNT ACTIONS area > Choose EDIT PROFILE INFO
- You can now edit the Name, Address, and/or Bank Details
- Please make sure you are editing the correct details, as this will affect ALL SHOWS on the platform for this user.
- Update the required fields
- Click on Save Changes or Save and Close
- This has now updated the user's profile on all shows.
Alternatively, you can IMPERSONATE THE USER
- Find the User In question from your Admin Dashboard
- Steps: Administraiton > Users > Search by Email / Name
- Once you have found the user, click on the MORE option > Choose IMPERSONATE
- You are now logged in as that user and are acting as them on their account
- Follow the steps above to edit the user's details.