An UNFINISHED ENTRY can be removed by the entrant from their own dashboard. 

A FINISHED ENTRY (has an Order Reference) cannot be removed by the entrant. A finished entry must be cancelled by an Admin. 

A user that has created an entry, but has not yet created the order (ie. has not gone to the Checkout step), can delete/remove the entry from 'Entries / My Entries' themselves.

A customer that needs to ammend an order, but has already passed it through the checkout (ie. has an Order ref) must request the change through the Admin. 

Cancelled entries will also not show in your catalogue. Unfinished entries (ie. entries without an order reference) will not show in your Catalogue.

REFUNDING MONIES: 

• ONLINE PAYMENT ENTRIES:
  • Cancelling an entry will refund the amount of that entry to the user if the payment is made via Card payment through the Stripe Gateway via the SuperShow system. 

• DEFERRED PAYMENT ENTRIES (not paid via Stripe)
  • If the payment is made via the Show Admin manually recording the payment, the Show Admin must refund that entry accordingly, through your own means. 

To cancel a submitted Entry: 

1. Open the entry in question (EVENT > Entries > Find entry > Click EDIT)
2. Change the entry number, as once the entry is cancellled, the number cannot be reused. 
   • Tip: set it to something very high, that you know you will not use.
3. From the STATUS dropdown, choose from 
   • CANCEL AND REFUND (online payment) 
     • If the entry was paid by Stripe, the amount will be automatically refunded to the payer/card that made the payment.
     • The invoice will be automatically updated with the refunded amount
   •  CANCEL AND NO REFUND
     • For when you do not wish to refund the monies paid
     • For orders that were paid in cash / bank transfer / not through Stripe
     • This will not refund the monies paid but will only cancel the entry.
     • No refund will be issued and the invoice total will stay the same.
4. Click Save or Save and Close
5. The Order Status showing on the individual entry screen with now reflect the latest order status. 

NOTE:

• You cannot reactivate an entry once Cancelled.
• You should create a new entry if you need to put in an additional entry.
• An Entry cannot be deleted once the order is created, it can only be cancelled. This keeps a transparent audit trail for your account reconciliations. 

View your Cancelled Entry updates on Order View: 

1. Click on the Order link if you want to view the full order: 
2. The Order Description will show the word 'Cancelled' after the entry/entries that has/have been cancelled
3. The Order Status will automatically update depending on how many cancelled entries are on the order
   1. If all entries on the order are cancelled - the system will mark the order as REFUNDED
   2. If only some entries on the order are cancelled - the system will mark the order as PARTIALLY REFUNDED
4. The Transactions trail will show the amount refunded under the REFUND column. 
5. Below the Order Total at the bottom of the page, the REFUNDED amount also shows.