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Welcome to Updates

31 July 2023: PRIZES - we are investigating an issue with Prize Types, where the prize type is showing the ID instead of the prize type title. This is currently affecting some of the payout report totals, so please bear with us while we update this issue. 02 August 2023: This issue is now resolved. You will need to review your Prizes that were not using the allowed prize types. 

25 July 2023 21:00 - Bulk Entry Upload Error: 500 error when uploading the file. This is being investigated by our development team and we expect will be resolved by 19:00 26 July 2023. UPDATE: This was resolved at 18:00 on 26 July. 

(June/July 2023) Stripe Payments marked as Pending Payment: some orders may come through as Pending Payment when the order has been debited from the customer's account. You can check this by opening the TRANSACTIONS list and you can see if the order is paid or actually pending. The Stripe API (gateway) and the Dotser team are working on a solution for this. 

(June 2023) 26th - 27th June - WARNING
If you are using the default mail server, noreply@dotser.ie, there was an outage of the email from approx 23:00 26th June 2023 until 01:45 on 27th June 2023. 
The shared default email server was over quota temporarily. This has been resolved as of 01:45. No emails were sent between these times, from your website. UPDATE: PLEASE CHECK ALL PAYMENTS MADE AT THIS TIME - THEY MAY BE DISPLAYING AS 'PENDING PAYMENT' when they are actually PAID. We do recommend you use your own SMTP service for sending outgoing emails. The service has been restored for now. Your default outgoing server email address is now noreply_isa@dotser.ie

(June2023 ) EXHIBITORS without addresses
Some entrants will have been able to enter without providing their full postal address. To resolve this, you can (a) ask the Exhibitor to log back in and update their account profile details, or (b) you can update their profile as Show Admin. This will automatically update your catalogue output. 

(May 2023) NEW BUTTON IN CART
Add more class entries button in cart - Commerce > Settings > General > Tick box to add button

(May 2023) EDITING CONTENT: (How to Save space)
When editing your PDF Schedule/Catalogues, please note that using the ENTER key will make the page give one full paragraph break. A better option, to save space, would be to use SHIFT and ENTER, which will only skip a line, and not a full paragraph!

(April 2023) NEW USERS / ROLES
All Show Admins can now assign roles to users > Administration > Users > Search & Find > Assign role

(April 2023) EMAIL TEMPLATES
Review your Email Templates and edit the content so that the exhibitors are informed with as much information at the time of entry, or trade application, as can be given at the time of entry. Turn on or off what automatic emails you need

First Release of SuperShow Platform to Show Admins: 17th November 2022