Welcome to Bulk Refund Orders

Orders that were paid via Stripe through the CMS can be refunded via the CMS also. 

We recommend that you use the CMS Refunding features to keep tracability for your financial manager. 

The default refund amount is the full charge amount, but you can provide an amount different than the full charge to process a partial refund.

When there are sufficient funds in your Stripe account, refunds are submitted to the customer's bank immediately and can take 5-10 business days to appear in their account. If there are insufficient funds, the refund will be pending until the balance is positive. In some cases, refunds may be processed as reversals, where the original payment disappears from the account statement and the balance reflects as if the charge never occurred. Read more about Customer refund processing time on Stripe

Instruct CMS to Bulk Refund Orders

1. Open Commerce
2. Click Orders
3. Click Bulk Update button
4. Select the orders you want to refund
   1. Only Orders paid via Stripe will apply
5. From the 'TAKE ACTIONS' dropdown, choose REFUND
   • This will refund all Stripe Payments
   • Any orders paid by Bank Transfer will not be affected. These would be managed by your financial manager. 
6. Click Update Orders