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What Does a Default Mail Server on a Website Do?

ARD SuperShow default mail server is a service that sends out emails automatically for the website - examples include contact form responses, password resets, order confirmations, or notification alerts. The default mail server sends emails that are configured to be sent, depending on your Email Templates. 

How It Works

  • Sending Emails: When someone uses a feature on your website that triggers an email (like filling out a contact form), the site tells its default mail server to send that message.
  • Automated Delivery: The mail server handles the “behind the scenes” sending of emails so you don't have to do it manually for notifications such as Trade stand accepted, contact requests, 

The FROM Address
  This is the email address that appears as the sender in the receiver’s inbox. The “from” address is the return address shown to anyone who gets your website’s email—it helps recipients know who the email is from and can also affect whether your message ends up in the inbox or spam folder. It’s important to set a professional FROM address so users trust your emails and they avoid spam filters.

  • When you are using the default mail server, your email will be sent using an @ardsoftware.com email address;
    • Email using the DEFAULT SMTP Server on the ARD SuperShow Platform will be sending mail from noreply@ardsoftware.com
    • Email using the DEFAULT SMTP Server on the ISA SuperShow Platform will be sending mail from noreply_isa@ardsoftware.com

  • Please ensure that when using the SuperShow Platform default email, which is noreply@ardsoftware.com, that you leave the FROM ADDRESS field blank. 
    If you do not leave this blank when using the 'Default SMTP', your mail may not reach the intended recipients. Please note where it says Do use with default outgoing server.

To Check Your Outgoing Mail Service:

  1. Go to Administration > Settings > Mail
  2. The Outgoing Server is set to DEFAULT
  3. Ensure that the FROM ADDRESS is empty, if using the Default.

 

 ---------   TOP TIPS   ------------

When using the DEFAULT SERVER, as we are not monitoring this mailbox, you must;

  • include your contact details in your email signature; at least a phone number OR email, or both. 
  • include your website address hyperlinked in your email signature
  • add a note in the Footer to remind the attendee that the mailbox is not monitored, and they should use either the Contact Form or Email X
    • This mailbox is not monitored - kindly send any reply to myshow@showdomain.com
    • TIP: Hyperlink the email address using the EMAIL FORMAT (Highlight email address > Click Link Icon / Ctrl + k > Change Link type to 'Email ' > Enter your email address)

It is still advised that you look at using your own SMTP service, via your own domain name - this requires third party app password, and requires a knowledge of your technical email settings. However, if this is not available for you to do at the moment, the default server is available to use and can stay in place. 

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