When users visit your site, they may need an email confirmation from an action performed on the site - such as making an order, submitting a contact request, applying for a trade space. The default mail service provides this service within fair usage limits. If you are sending high volumes of email, you should review moving your email service to your own mail service. 

What Does a Default Mail Server on a Website Do?

ARD SuperShow default mail account is a mailbox that sends out emails automatically for the website - examples include contact form responses, password resets, order confirmations, or notification alerts from an @ardsoftware.com email address. 

How It Works

  • Sending Emails: When the site vistor uses a feature that requires an email confirmation (like filling out a contact form), the site tells its default mail server to send that message if the template is set to send. Whether or not an email is issued from the site is set through your Email Templates. 
  • Automated Delivery: The mail server handles the “behind the scenes” sending of emails so you don't have to do it manually for notifications such as Trade stand accepted, contact requests, etc. 

The FROM Address

 This is the email address that appears as the sender in the receiver’s inbox. The “from” address is the return address shown to anyone who gets your website’s email—it helps recipients know who the email is from and can also affect whether your message ends up in the inbox or spam folder. It’s important to set a professional FROM address so users trust your emails and they avoid spam filters.

  • When you are using the default mail server, your email will be sent using an @ardsoftware.com email address;
    • Email using the DEFAULT SMTP Server on the ARD SuperShow Platform will be sending mail from noreply@ardsoftware.com
    • Email using the DEFAULT SMTP Server on the ISA SuperShow Platform will be sending mail from noreply_isa@ardsoftware.com

  • Please ensure that when using the SuperShow Platform default email, which is noreply@ardsoftware.com, that you leave the FROM ADDRESS field blank. 
    If you do not leave this blank when using the 'Default SMTP', your mail may not reach the intended recipients. Please note where it says 'Do use with default outgoing server.'

To Check Your Outgoing Mail Service:

  1. Go to Administration > Settings > Mail
  2. The Outgoing Server is set to DEFAULT
  3. Ensure that the FROM ADDRESS is empty, if using the Default - otherwise mail might not be delivered as the sender email and the from email are not matching. 
    1. If wanting to send from your own professional email address, you should review the Change to Own SMTP Mail Service help pages.

 

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When using the DEFAULT SERVER, as we are not monitoring this mailbox, you must;

  • include your contact details in your email signature; at least a phone number OR email, or both. 
  • include your website address hyperlinked in your email signature
  • add a note in the Footer to remind the attendee that the mailbox is not monitored, and they should use either the Contact Form or Email X
    • This mailbox is not monitored - kindly send any reply to myshow@showdomain.com
    • TIP: Hyperlink the email address using the EMAIL FORMAT (Highlight email address > Click Link Icon / Ctrl + k > Change Link type to 'Email ' > Enter your email address)

It is still advised that you look at using your own SMTP service, via your own domain name - this requires third party app password, and requires a knowledge of your technical email settings. However, if this is not available for you to do at the moment, the default server is available to use and can stay in place.