We recommend using your own email address to send out the automatic notification emails from the website. People can reply directly to the auto email that they receive.
Using your own email address also reinforces your event's brand. 

This default mailbox is only accessible by ARD Software and is not regularly monitored.
When using your own outgoing email server, you will have full access to all sent mail, and any responses. 

DO NOT CHANGE THIS TO YOUR OWN SERVER UNLESS YOU HAVE VERIFIED THAT YOUR DETAILS ARE WORKING CORRECTLY BY USING THE 'Test Settings' option on the SMTP settings page. 

To change the Default Outgoing Mail Server to your own email address (SMTP): 

1. Open Administration > Settings > Mail tab
2. From the Outgoing Server dropdown, change from DEFAULT to SMTP. A new section of fields will automatically open.
3. Add your own mailbox details: 
   • Host
     • eg. smtp.gmail.com or smtp.office365.com
   • Port (Encryption)
     • Gmail SMTP port (TLS) with port 587 or Gmail SMTP port (SSL) with port 465
     • Choose appropriate one as specified by your Email Service Support
   • Encryption
     • As above (Port/Encryption) - use either TLS or SSL as specified by your Email Service Support
     • Gmail - SMTP TLS/SSL required: Yes
   • Username
     • Your mailbox address (for example, example@domain.com, thisistheshow@gmail.com, support@city-show.com)
   • Password
     • Your Mailbox password for the username entered
   • From Name
     • Text Name to appear on outgoing emails
   • From Address
     • Email Address that is sending the email
   • All of these details should be available from your Mail Service provider. 
4. Click SAVE
5. Click on 'Test Settings' after saving your changes.
   • If you do not verify the email is working, this could potentially result in email not being sent through the site.
   • This in turn can result in orders not being completed as the email function is required in the Stripe checkout process. 
6. You will receive a confirmation email to the Email Notifications email listed as Site Admin Email, and you will also see it in the SENT items of the new mailbox set up. 

   • The email will come from the new email address and say;

     • This is test email. If you get it that means system configurations are working.

Once the settings are in place, and tested, all of the following automatic email notifications will be sent through your outgoing server.

You should see these emails being sent through your Sent Mailbox.