Welcome to Change Default Outgoing Email (SMTP)

We recommend that you set up your own email server mailbox to send out the automatic notification emails from the website, using one of your own email accounts, so that any people replying to the email will be sending the email to you. Also, people can see the familiar email address and know that the email is from you.

This default mailbox is only accessible by ARD Software, so any people respond to automatic emails, their replies will not be sent to you necessarily. You will have full access to all sent mail, and responses. 

DO NOT CHANGE THIS TO YOUR OWN SERVER UNLESS YOU HAVE VERIFIED THAT YOUR DETAILS ARE WORKING CORRECTLY BY USING THE 'Test Settings' option on the SMTP settings page. 

Email using the DEFAULT SMTP Server on the SuperShow Platform will be sending mail from noreply@ardsoftware.com
Email using the DEFAULT SMTP Server on the ISA SuperShow Platform will be sending mail from noreply_isa@ardsoftware.com

Please do not blacklist these email accounts as you will stop any mail being received/sent.

To change this to your own email address (SMTP): 

1. Open Administration > Settings > Mail tab
2. From the Outgoing Server dropdown, change from DEFAULT to SMTP. A new section of fields will automatically open.
3. Add your own mailbox details: 
   • Host
     • eg. smtp.gmail.com or smtp.office365.com
   • Port (Encryption)
     • Gmail SMTP port (TLS) with port 587 or Gmail SMTP port (SSL) with port 465
     • Choose appropriate one as specified by your Email Service Support
   • Encryption
     • As above (Port/Encryption) - use either TLS or SSL as specified by your Email Service Support
     • Gmail - SMTP TLS/SSL required: Yes
   • Username
     • Your mailbox address (for example, example@domain.com, thisistheshow@gmail.com, support@city-show.com)
   • Password
     • Your Mailbox password for the username entered
   • From Name
     • Text Name to appear on outgoing emails
   • From Address
     • Email Address that is sending the email
   • All of these details should be available from your Mail Service provider. 
4. Click SAVE
5. Click on 'Test Settings' after saving your changes.
   • If you do not verify the email is working, this could potentially result in email not being sent through the site.
   • This in turn can result in orders not being completed as the email function is required in the Stripe checkout process. 
6. You will receive a confirmation email to the Email Notifications email listed as Site Admin Email, and you will also see it in the SENT items of the new mailbox set up. 

   • The email will come from the new email address and say;

     • This is test email. If you get it that means system configurations are working.

Once the settings are in place, and tested, all of the following automatic email notifications will be sent through your outgoing server.

You should see these emails being sent through your Sent Mailbox.