Ticket Validation Process
Ticket validation is done using a mobile phone it does NOT need any special scanning device
To validate tickets you need to have an account on your site that has the correct privileges to allow you scan tickets. These different accounts will let you know how many tickets were scanned in at each entry point for your venue.
The ticket validation is done through a system page which is called "ticket-validation".
To access this page you can use a short cut link which is on the dashboard page, or go directly to <yoursitename>/ticket-validation
The admin dashboard of your site, will report live figures of tickets scanned at each entry point.
See below demonstration of the validation process for paper tickes and those scanned from a phone.
What do I need to scan tickets?
To scan tickets, you’ll need:
- Simplest device is any mobile phone with a camera
- A stable internet connection
- Access to a web browser on your device (e.g., Google Chrome, Firefox, Safari, Microsoft Edge)
There’s no need to install any special software — ticket scanning can be done directly through your browser.
Who can scan tickets?
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Any user assigned the Ticket Validation role can scan tickets.
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You can create dedicated scanning accounts, such as "Ticket Validator 1", "Ticket Validator 2", etc.
- These accounts do not need to be tied to personal names.
Managing Scanning Users
Only the primary Admin can create new user accounts.
When setting up a new user, you’ll need to assign them:
- An email address
- A password
Share these credentials with the relevant team members responsible for scanning.